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We provide custom drapery and Hunter Douglas blinds, shades, and shutters. Schedule a free in-house consultation with a Hunter Douglas certified designer in your area.

1-877-373-4700

Your FAQs

Have a question? We’re here to help! Below are some frequently asked questions from our clients. Not finding the answers you need? Our client services team would be happy to assist you. Please call 1-877-373-4700.

Common Questions

What is the difference between custom-made and ready-made window treatments?
Big box retailers carry what they consider to be standard window treatment sizes. However, most windows vary considerably in width, height and shape, making it difficult to get a perfect fit. Choosing a custom solution means your window coverings will be manufactured to your exact window specifications; plus you will have infinitely more fabric, finishing and hardware choices.

How do I pay for my window treatments?
Because your window coverings are custom-made, your designer will ask for payment when you place your order. Decorview accepts all major credit cards, personal checks and offers special financing.

Can I measure and install the window treatments myself?
To ensure your window treatments are a perfect fit, we strongly recommend professional measure and installation. When you let Decorview measure and install your new window coverings, we guarantee that every product fits precisely down to one eighth of an inch. Click here for more information on our 100% satisfaction guarantee.

I already know what kind of window treatments I want, can I order them online or over the phone?
Decorview provides free in-home design consultations to homeowners shopping for window treatments, therefore we recommend allowing a designer to visit your home to write up your order. Our designers are all window covering experts and will double check your product selection to ensure there are no overlooked details that would prevent a perfect fit.
Can you explain the in-home design process in more detail?
When you invite Decorview into your home, your local designer will bring the ideas and inspiration to you. You’ll discuss your window coverings project in more detail, as well as explore a wide selection of style, color and fabric options. Your designer will measure your windows and provide you with a comprehensive quote during your consultation, that way you can place your order that day if you desire.
Once you place your order, your window treatments will be fabricated to your exact window specifications. Upon completion, your assigned installer will schedule an installation time that is convenient to you.

Will I be able to see product samples before I buy?
Yes, this is the beauty of Decorview’s in-home design service. No need to shop online or visit a retail store, your designer will bring product samples to your home, so you’ll be able to explore an extensive selection of style, color and fabric options and see how the blinds, shades, shutters or drapery will look in the window before you buy.

What is the cost for a design consultation?
Whether in-home or over the phone, Decorview design consultations are always free.

How can I get pricing?
Your designer will provide a comprehensive quote detailing the products you selected, as well as installation, shipping and tax costs, during your consultation. Because your window treatments are custom designed for your specific windows, we are unable to provide pricing online or over the phone.

Do you have a designer in my area?
Decorview has one of the largest networks of window treatment designers in North America. Simply enter your location into our designer locator and you’ll be immediately paired with a window covering expert in your area.
For clients who live outside our service areas, we offer digital design consultations. Contact our client services team for more details – 1-800-373-4700.

Where are my window treatments manufactured?
All Hunter Douglas and custom drapery products feature North American design and craftsmanship.

Do you have solutions for french doors or sliding glass doors?
Yes, our designers have extensive experience helping homeowners select window treatments for large window expanses and French doors.

Is there a solution to cover skylights?
Yes, we offer several solutions for hard-to-reach windows like skylights. Your designer will be able to help you choose the perfect shade style for your window, as well as discuss the best operating system for your functional needs.

Is it possible to choose a colorful window treatment to match my design style, yet still meet the neighborhood association requirement of a neutral outside appearance?
Yes, ask your designer about adding an optional neutral liner for a clean, uniform appearance from the outside.

Do you offer solutions for window treatments that are specially shaped?
Yes, Decorview offers solutions for many decorating challenges, including angles, arches, trapezoids, circles, skylights, bay windows, French doors, and other uniquely-shaped or hard-to-reach window openings.

Do you offer products that are child and pet safe?
All Hunter Douglas products and custom drapery are designed with child and pet safety in mind. Decorview offers many features to keep your family safe, including cordless and motorized operating systems, retractable lift cords, cord tensioners, wand controls, cord cleats and clear warning labels.

Can window treatments help increase energy efficiency?
Decorview offers several window treatment styles, such as cellular shades, shutters and drapery that provide increased energy efficiency. Ask your designer for more details on products that will help reduce energy consumption and energy costs.

ABOUT

At Decorview, decorating is our passion and window treatments are our expertise. Every day, our large network of window covering designers in North America help home owners, just like you, find the perfect solution for your home.

WARRANTY

Shop with confidence. Backed by our 30-day, 100% Satisfaction Guarantee. If you are not completely satisfied, please contact your Decorview designer or our client services team so we can correct the problem to your complete satisfaction.

LOCAL DESIGNERS

Decorview has a network of Hunter Douglas certified designers across the US and Canada. Find a designer near you.

CONTACT

Still have questions? Contact our customer service team.

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